Warranty Information

At ComfortHeat, we stand behind the quality of our products. This Limited Warranty ("Warranty") is designed to give you peace of mind with your purchase.

1. Warranty Coverage

ComfortHeat warrants that the water heater products sold on our website will be free from defects in materials and workmanship under normal use and service for a period of Three (3) Years from the date of original purchase.

This warranty is granted to the original purchaser of the product from ComfortHeat.

2. What This Warranty Covers

This warranty covers the repair or replacement, at our sole discretion, of a defective water heater unit. This includes components and parts that fail during normal, residential use due to a manufacturing defect.

3. What This Warranty Does Not Cover

This Limited Warranty does not cover:

  • Improper Installation: Damage resulting from improper installation, including failure to follow local plumbing and electrical codes, or the manufacturer's installation instructions.

  • Damage in Transit: Damage caused during shipping is handled separately as a freight claim. Please see our Shipping Policy for instructions on reporting damaged shipments.

  • Misuse or Neglect: Damage resulting from accident, abuse, misuse, neglect, commercial use, or unauthorized modification or repair.

  • Normal Wear and Tear: Parts that wear out over time under normal use (e.g., minor cosmetic blemishes).

  • Acts of Nature: Damage caused by fire, flood, lightning, power surges, or other external causes.

  • Water Quality: Damage resulting from improper water quality, such as highly corrosive or scaled water, which exceeds the product's specifications.

4. How to Make a Warranty Claim

If you believe your product is defective and covered by this warranty, please follow these steps:

  1. Contact Our Support Team: Do not return the product to us without authorization. First, contact our customer service team at support@comfortheat.shop with the following information:

    • Your full name and contact information.

    • Your original order number and date of purchase.

    • A detailed description of the defect or problem.

    • Photographs or videos clearly showing the issue.

  2. Troubleshooting: Our support team may assist you with basic troubleshooting to diagnose the problem.

  3. Authorization: If a warranty claim is validated, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for the next steps, which may include repair, replacement, or return.

5. Warranty Service & Remedies

Upon validation of a warranty claim, ComfortHeat will, at its option, either:

  • Repair the defective product using new or refurbished parts.

  • Replace the product with a new or refurbished product of the same or similar model.

  • Refund the purchase price of the product.

This is your sole and exclusive remedy for any breach of warranty.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMFORTHEAT SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR REVENUE, COST OF REPLACEMENT GOODS, LOSS OF USE, OR LABOR COSTS INCURRED FOR INSTALLATION OR REMOVAL.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

7. Transferability

This Limited Warranty is not transferable and applies only to the original purchaser from ComfortHeat.

8. Contact Us

For all warranty-related inquiries and to initiate a claim, please contact us:

  • Email: support@comfortheat.shop